Mexico · Riviera Maya · Playa del Carmen

Sandos Caracol Eco Resort — Riviera Maya All-Inclusive

Eco Resort. 5+ Cenotes. 29 Toboganes. Monos Incluidos.

All-inclusive at Sandos Caracol Eco Resort & Water Park — 955 habitaciones en la selva de la Riviera Maya, más de 5 cenotes naturales, un parque acuático de 29 toboganes, 9 restaurants, y monos araña y tejones de paseo libre. Parejas, familias (niños 4–12) o Select Club Solo Adultos.

5+ Cenotes
29 Toboganes
9 Restaurants
955 Rooms

Desde US$555 (≈ MX$9,600) · 4 noches · 2 adultos + 2 niños calificados · todas las estancias se cobran en USD · tipo de cambio referencial 17.35 MXN/USD

Before you scroll any further
Standard Couples Rate
$1,675 (≈ MX$29,100)
4 nights · all-inclusive for two
You Save
$1,120 (≈ MX$19,400)
67% off retail
Your Promo Rate
$555 (≈ MX$9,600)
qualified couples only
✓ All meals ✓ All drinks ✓ Both resorts ✓ 14 pools ✓ Beach access ✓ Nightly entertainment
Check My Dates Tarifas directas de sandospromo.com — sólo parejas calificadas

How Much Will You Save?

Hotels.com vs Our Promotional Rate

Live Hotels.com rates checked for 2 adults, same dates. Average of Easter & Christmas shown for High Season.

Season (5 Nights)Hotels.com RateOur RateYou Save
Low Season$1,950 (≈ MX$33,800)$675 (≈ MX$11,700)$1,275 (≈ MX$22,100) 65% OFF
Regular Season$2,200 (≈ MX$38,200)$975 (≈ MX$16,900)$1,225 (≈ MX$21,300) 56% OFF
Temporada Alta$4,100 (≈ MX$71,100)$1,175 (≈ MX$20,400)$2,925 (≈ MX$50,700) 71% OFF

2026 Promotional Pricing

El paquete base incluye 2 adultos calificados + 2 niños (12 años o menos al hacer check-in) en una Deluxe Family Suite. Niños de 13 años en adelante se consideran adultos. Tarifas válidas para estancias de 3 a 5 noches. Estancias extendidas de 6 a 7 noches disponibles con tarifas adicionales por persona.

Low Season

31 ago – 20 dic, 2026

  • 3 Nights$435 (≈ MX$7,500)
  • 4 Nights$555 (≈ MX$9,600)
  • 5 Nights$675 (≈ MX$11,700)

Regular Season

5 ene – 27 mar y 13 abr – 30 ago

  • 3 Nights$615 (≈ MX$10,700)
  • 4 Nights$795 (≈ MX$13,800)
  • 5 Nights$975 (≈ MX$16,900)

High Season

Semana Santa: 28 mar – 12 abr · Navidad: 21 dic – 4 ene

  • 3 Nights$735 (≈ MX$12,800)
  • 4 Nights$955 (≈ MX$16,600)
  • 5 Nights$1,175 (≈ MX$20,400)

Qualification Requirements

These are set by the resort — all criteria must be met to receive the promotional rate.

You Qualify If

  • Married or cohabitating couple — at least one partner must be between 28 and 70 years old at the time of the presentation
  • Combined annual household income of $60,000+ USD
  • Full-time employed with a legally recorded job (part-time does not qualify). Retirees accepted only if one partner has a legally recorded job — pensions and retirement income alone do not qualify.
  • At least one valid personalized major credit card: Visa, Mastercard, Amex, or Discover. Digital, corporate, extension, debit, or debit-as-credit cards are NOT accepted.
  • U.S. citizen (excluding Puerto Rico) or Canadian citizen (excluding Quebec/Montreal). At least one partner must be a natural-born citizen with birth certificate or passport as proof. If one partner is not natural-born, they must hold citizenship or permanent residency (temporary residence does not apply).
  • Valid photo ID (passport or driver's license without federal restrictions) with signature, age, and matching address for both partners
  • Both adults must speak, read, and write fluent English or Spanish and be able to sign a legally binding agreement without a translator
  • Both adults attend the 90–120 minute sales presentation together
  • $750 USD refundable guarantee deposit on credit card at check-in — canceled when you check out having met all requirements
  • First night of travel must be at a Sandos hotel

Cannot Qualify If

  • Travel agency employees, current or former vacation club employees, or retired persons without a qualifying employed partner
  • Single travelers — this promotion is for couples only
  • Anyone who has ever attended a Vacation Club sales presentation at any Sandos hotel, including current or former members of the hotel chain's Vacation Club
  • Attended or will attend a sales presentation at another hotel within 30 days before, during, or 30 days after your Sandos stay
  • Arrived at the same destination at any time before for a similar promotion

Important Notes

  • It is the guest's responsibility to contact the hotel concierge to schedule the 90–120 minute sales presentation appointment.
  • The presentation cannot take place on the first or last day of your stay, or on December 25th or January 1st. You also cannot have any other appointments scheduled on the same day as the presentation.
  • If your flight arrives very early (12:01 AM – 4:00 AM), please contact us to add the extra night to your package and avoid any complications at check-in.
  • Resort taxes are included in the promotional package price.
  • Package includes one-way transportation from Airport Internacional de Cancún (CUN) to the hotel (aproximadamente 45 minutos). Return airport transfer is available for an additional $100. To schedule airport transportation, call 1-844-366-8385 or +52 998 193 3492 at least 15 days before arrival.
  • Los niños son los de 12 años o menos al momento del check-in. Cualquier huésped de 13 años o más al hacer check-in se considera adulto y se le cobra la tarifa adulto extra por noche indicada arriba — incluso si tiene 12 hoy y cumple 13 antes de la fecha de check-in. Confirme las edades con suficiente anticipación para evitar sorpresas.
  • By signing the reservation agreement, you accept all terms and conditions. Any verbal or written agreement made outside of the signed reservation letter is not valid. Failure to comply with any requirement will result in cancellation of the promotional rate — guests who wish to remain at the hotel must pay the full rack rate, and no promotional payments will be credited toward that balance.

Dos Formas de Hospedarse. Un Mismo Resort.

Sandos Caracol opera un lado familiar y un lado solo adultos Select Club en la misma propiedad — 955 habitaciones en 78 edificios entre la selva. Elige la experiencia que se adapte a ti. Aún así obtienes el plan todo incluido completo, el parque acuático y cada cenote.

Lado Eco Familiar

Estándar · Eco Family Suite · Penthouse · Royal Elite

Habitaciones diseñadas para 2 adultos + 2 niños — la mayoría incluye una cama king más un juego de literas. Cerca del club de niños, parque acuático y alberca principal. Niños de 12 años o menos se hospedan gratis en el paquete base.

Select Club · Solo Adultos (18+)

Superior Select · Deluxe Select · Select Club PH

Check-in privado, alberca y beach club solo adultos, acceso exclusivo a restaurante y una zona más tranquila del resort. Perfecto para parejas que desean selva y cenotes sin la banda sonora del club de niños.

29 toboganes. Más de 5 cenotes naturales. Selva por todas partes.
“Diseñado para amantes de la naturaleza y exploradores — rodeado de cenotes, manglares y lagunas naturales. Este es uno de los pocos eco resorts todo incluido en México.”
— Sandos Caracol Nature Resort & Water Park

What's Included

Plan todo incluido completo — cada comida, cada bebida, el parque acuático y el programa All-Nature Experience.

🍽️
9 Restaurantes
🍹
Bebidas Ilimitadas
🏊
Múltiples Albercas
🏖️
Playa de Arena Blanca
💦
Aquapark de 29 Toboganes
🌊
Cenotes Naturales
🐒
Vida Silvestre de Selva
🛶
Tour Río Jade
🎭
Shows Mayas Nocturnos
👶
Club de Niños (4–10)
Nada en un antiguo cenote de la selva.
“Los cenotes son sumideros naturales sagrados únicos de Yucatán. Sandos Caracol tiene más de cinco en la propiedad — accesibles desde senderos en la selva dentro del resort, no a un día de viaje.”
— The All-Nature Experience

Getting There

Un aeropuerto. Resérvelo por nombre — cualquier otro implica un viaje en auto largo y costoso.

Airport
CUN — Cancún
~64 km al sur por la Carretera 307 · 45–60 min de traslado. Nunca CZM, MID ni VSA.
Tarifa Aérea Típica
US$350–US$600 ida y vuelta
Costa este de EE.UU. JetBlue, Spirit, Delta directos desde JFK/BOS/FLL/ATL. Reserve con 6–8 semanas de anticipación.
Transfer
US$55–US$100
Sentido único al resort. USA Transfers o Super Shuttle. Confirme la tarifa por escrito antes de la llegada.

Mejor temporada: Nov–Abr para clima óptimo y baja humedad, May–Jun mejor relación calidad-precio. Evite mediados de agosto a mediados de octubre (temporada de huracanes).

Mira Lo Que Comparten los Huéspedes

Sigue a @sandoscaracol para actualizaciones en vivo del resort en toda la colección Sandos.

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¿Listo para Reservar Sandos Caracol?

Indíquenos sus fechas, aeropuerto de salida y cuántos viajeros — verificaremos su calificación, confirmaremos disponibilidad con el resort y le enviaremos todo lo necesario para asegurar la reserva.

Escríbanos para Confirmar Disponibilidad

Servicio prestado por Sandos Caracol Nature Resort & Water Park en Playa del Carmen, Quintana Roo, México. Sujeto a disponibilidad. Límite de un paquete promocional por hogar. Las tarifas mostradas son promocionales y requieren la asistencia a una presentación de propiedad de 90–120 minutos; no asistir o no cumplir los criterios de calificación anula el descuento. Las fotos y videos son propiedad de Sandos Hotels & Resorts y de los reseñistas terceros donde se acredita. Este material publicitario se utiliza con el fin de solicitar la venta de intereses o planes de tiempo compartido.

What's In The Package

What You're Booking

Straightforward. No surprises at check-in.

Your Package

$795 USD (≈ MX$13,800)

$595 paquete + $200 cuota de resort

  • 4 nights
  • 2 adultos + 2 niños (edades 4–12 incluidos)
  • Todo incluido — 9 restaurantes, parque acuático de 29 toboganes, cenotes, actividades en la selva
  • Taxes & fees included

Add-Ons

  • Extra adult: $125 USD/noche
  • Kids 3–12: Incluidos en el paquete base
  • Extra nights: up to 3 additional (max 7 nights total)
  • Sólo temporada alta y baja — no aplica en periodo navideño

Pricing and policies confirmed by our partner inventory team. Anything unusual at booking — date conflicts, group size, accessibility — gets handled directly by a human, not a script.

Frequently Asked Questions

What's included in the all-inclusive package?
All meals at the resort’s restaurants and buffets, snacks throughout the day, unlimited domestic and premium-brand drinks at all bars, room service (hours vary by property), non-motorized water sports, fitness center access, daily entertainment and pool/beach activities, and all resort taxes and service fees. Specifically excluded items are listed below in “What’s NOT included.”
What are the qualification requirements?
This is a promotional vacation-club package, which has specific guest criteria: married couples ages 30–68, cohabitating couples ages 30–60, same-sex married couples ages 35–60, and single travelers ages 35–65. Combined household income must be $50,000 USD per year or higher. Residents of the U.S. or Canada (Quebec excluded). All adults in your party must attend a 120-minute resort club presentation during your stay. We’ll confirm qualification before booking — if you don’t qualify, we’ll let you know upfront, no charge.
What is the 120-minute resort club presentation?
It’s the trade-off that makes the price work. All adults in your party attend a 120-minute sit-down with a resort club representative who explains the vacation club membership program. You don’t have to buy anything — most guests don’t. The presentation runs once during your stay, at a scheduled time you book on arrival, leaving the rest of your trip free. No surprise stops, no pressure to extend.
What if my first-choice resort isn't available?
Because this is a promotional package, the resort reserves the right to substitute within the same destination zone if your dates aren’t available at your first pick. Substitutions are always comparable-or-better properties in the same brand family or partner network. We’ll confirm your specific resort assignment 30–60 days before arrival. If a substitution is offered and you’d rather wait or change dates, the 24-month travel-credit window applies.
How does the airport transfer work?
Round-trip airport transfers are included on most VCP packages — you’ll be met at arrivals after customs and driven directly to the resort, then picked up at your scheduled departure. We send transfer confirmation details (driver name, meet point) 7 days before your trip. If you’re flying into a hub airport with a long ground transfer (Cancún → Riviera Maya, Punta Cana → Uvero Alto), expect 25–60 minutes depending on resort location.
Can we add nights, extra adults, or extra kids?
Yes. Extra nights are added at $125/adult/night and $47/kid 3–12/night (whole party rate). Maximum 3 extra nights on most packages, peak/off-peak season only — no holiday-week extensions. Additional adults beyond two are $125/night. Kids under 3 stay free. Larger families may need a second room — contact us for a quote.
What's NOT included?
Premium liquor brands above the included list, spa treatments, off-property excursions, motorized water sports, golf and golf cart rental, gratuities (recommended but optional, ~$5–10 per day for housekeeping and bar staff), international phone calls and internet packages beyond the included WiFi, room minibar restocks, and the optional resort club membership program that’s pitched at the presentation.
What makes Sandos Caracol different from other Riviera Maya all-inclusives?
Sandos Caracol is built around a cenote — a freshwater limestone sinkhole sacred to the Maya — accessible to guests for swimming. The 90-acre property includes its own eco-park with rescued spider monkeys, an aviary, and jungle trails. The resort is divided into Adults Only Select Club (quiet side, 18+) and Family Side (kids club, water slides). One all-inclusive plan covers both zones. It’s the right pick if you want jungle and ecology with your beach.