We're Here to Help
Plan Your Promotional Stay
Questions about availability, qualification, or which resort fits your trip? Send the form below and we'll get back to you within one business day with real numbers and real dates — not a sales pitch.
Send Us a Message
Use the form below. We'll reply by email — and if you give us a phone number, we may follow up with a quick text or call when there's something time-sensitive (a date opening up, a resort change, etc.).
Other Ways to Reach Us
The form above is the fastest path. If you'd rather skip it:
Same response window as the form. If you email us, please include the same details listed in "What to include" above so we don't have to ping you back for them.
Phone
Direct line to Luna, our English AI assistant. Available for quick questions about availability, qualification, and reservation timing.
AI Booking Assistant
Available on every resort page
For quick "what's the rate" or "do I qualify" questions, the AI assistant on each resort page can answer in seconds. It can also start a reservation request that comes straight to us.
Already Booked?
If you have an existing reservation and need to reach the resort directly — for transportation scheduling, presentation appointments, or on-site arrangements — refer to the contact details in your reservation confirmation email.
Cancún-area airport transfer scheduling:
1-844-366-8385 · +52 998 193 3492
Call at least 15 days before arrival to schedule transportation.
For all other resorts, your confirmation email contains the resort's direct line and the partner concierge contact. Lost your confirmation? Email us and we'll resend it.
About Vacation Club Promo
Vacation Club Promo is operated by Bowman Web Services LLC, an independent promotional partner for the resorts featured on this site. Bowman Web Services LLC is registered with the State of Florida as a Seller of Travel, Registration No. ST43529. The resort and its vacation club program handle the booking, payment, and every aspect of the stay — we facilitate the qualification and introduction.
We confirm availability before you commit. In many cases we expect a clear answer in two business days or less; if the resort cannot confirm a reservation path within three to four business days, we pause the request instead of treating it as booked. Learn how the Bowman Web Services LLC Seller of Travel registration works.
The packages on this site require attendance at a 90–120 minute vacation club presentation during your stay. That's the trade — heavily discounted rates in exchange for the resort getting a chance to show you their ownership program. There's no obligation to buy. We'll walk you through exactly how it works before you commit.
- No upfront deposit to request a quote or check availability
- No high-pressure sales — if a resort isn't a fit, we'll say so
- Florida Seller of Travel ST43529 — plain public registration, no state-branding games
- Real partner inventory — same room blocks the resort sells through its own channels
- Privacy respected — see our privacy policy